Frequently Asked Questions
General Usage
Do you provide documentation or tutorials?
Yes, theme documentation and tutorials are available on our website here. For further theme support, you can register for our support forums with your theme transaction number.
Where can I find the theme design file?
The design files are hosted on our support forums. We do not include them with the theme download due to the large file size.
Can I use your themes on WordPress.com?
No. Our themes are designed and developed for usage on the full WordPress platform from www.wordpress.org. However, our Structure Theme design is available in the WordPress.com theme repository.
Can I use the theme on multiple domains?
Yes. Our licensing permits the use of our themes on multiple domains without any additional charges.
Are the themes Search Engine Optimized?
Yes. By nature, WordPress is a very SEO friendly platform. We have made extra steps with Organic Themes to maximize SEO potential such as the proper usage and placement of the title, excerpts, headings and valid code. In addition, third party plugins can easily be added to further increase Search Engine Optimization.
Can I display a blog on the theme?
Yes. We provide a blog page template with all of our themes.
Can I add plugins and widgets to the theme?
Yes. All of our themes have widgetized sidebars, and many include widgetized footers and featured widget sections. We have not encountered any plugin conflicts with the themes to date.
Can I add video to the theme?
Yes. Video can be added in any page or post. Certain Organic Themes provide options to include featured videos on the home page. In addition, video can be added within any widgetized area.
Installation
Do you offer hosting for WordPress themes?
Yes, we offer hosting through our company Kahuna Host. The WordPress platform is automatically installed upon the purchase of a hosting package.
I’m receiving an error installing the theme?
There are multiple theme variations included within the downloaded zip file of many of our themes. If you attempt to install a downloaded file containing more than 1 theme you will receive an error. You will need to unzip the downloaded file and install the themes individually.
How do I install the WordPress platform?
You can refer to the instructions on the WordPress site here. Or you can sign up with our hosting company www.kahunahost.com, and the WordPress platform will be automatically installed for you upon the purchase of a hosting package.
How do I install the theme?
We have provided instructions for installing an Organic Theme here.
Customization
Can you recommend theme customizers?
Yes. The list of Organic Themes customizers can be accessed on our support forums here. Feel free to contact them in regards to changes to your theme beyond the scope of our support.
Am I allowed to modify the code?
Yes. Our licensing permits you to modify the code as much as you like after purchasing an Organic Theme. However, due to obvious constraints our support is only guaranteed for the original theme code.
Can I remove any credits to Organic Themes?
Yes. You are not required to provide any credit or links back to Organic Themes, although we do appreciate it. Our themes do not contain any encrypted code, so removing the links is an easy process.
How customizable are the themes?
We have provided several options for managing Organic Themes. However, these options do not necessarily consist of major modifications to the layout or design of the theme. Custom solutions of this nature can be made within the code of the theme files. We can also recommend the services of our theme customizers for changes to the theme beyond the scope of our support.
Can I change the logo?
Yes. This option is provided with all of our themes within the Appearance > Header section of the WordPress admin.
Can I change the link and theme colors?
The theme background color and image can be changed within the WordPress options. Links and additional theme colors may be changed within the style sheet. We have designed and developed the themes to make this an easy modification.
Support
I lost my forum password?
You can recover your forum password here.
Why can’t I access the support forums?
Instructions for accessing the support forums are available via the theme download link provided after your purchase of a theme. You will need to enter your Transaction Number from the download link (the Transaction Number is different from your Activation, Google Checkout or PayPal Transaction ID) for proper access here.
What kind of support do you offer?
Support questions are handled via the support forums, and generally answered within 24 hours. Access to the support forums is granted after the purchase of a theme.
