FAQ

We don’t have a set schedule for releasing new themes. We believe in quality over quantity, and improving our existing themes is just as important to us as releasing new themes.

It’s a common misconception that WordPress is only a blogging platform. In fact, over the past few years WordPress has become a robust content management system for professional sites and web applications, while still maintaining an ease of use and familiarity not found with other content management systems.

Not at this time, although we are working with Automattic to make some of our themes available on the wordpress.com marketplace in the near future. Our themes are primarily designed and developed for usage with the free, open source WordPress platform from www.wordpress.org. However, our Structure Theme design is available in the WordPress.com theme repository.

Yes. Unlike many website template solutions, our GPL licensing permits the use of our themes on multiple domains without any additional charges, as long as the themes are not being re-sold.

Yes. By its nature, WordPress is a very SEO friendly platform. We have made extra steps with Organic Themes to maximize SEO potential, such as the proper usage and placement of the title, excerpts, headings and valid code. In addition, third party plugins can easily be added to further increase Search Engine Optimization.

Yes. We provide a blog page template with all of our themes.

Yes. All of our themes have widgetized sidebars, and many include widgetized footers and featured widget sections. You can install any plugin in the repository to use with our themes, and most commercial plugins. However, we cannot guarantee the compatibility of all plugins — As there are thousands, many of which haven’t received an update for years.

Yes. Video can be added in any page or post. Most Organic Themes provide options to include featured videos on the home page. In addition, video can be added within any widgetized area.

Yes. This can be accomplished using our instant setup service. Upon completing the form, you will be setup with a premium cloud hosting and cPanel account, and the WordPress platform along with an Organic Theme of your choice will be automatically installed. It’s the fastest and easiest way to get started with a WordPress theme.

Yes, we offer hosting through our company Kahuna Host. The WordPress platform is automatically installed upon the purchase of a hosting package.

You can refer to the instructions on the WordPress site here. Or you can sign up with our hosting company www.kahunahost.com, and the WordPress platform will be automatically installed for you upon the purchase of a hosting package.

We have provided instructions for installing an Organic Theme here.

Yes. The theme background color and image can be changed within the WordPress Appearance options for all of our themes.

Yes. We work with WerkPress for customers interested in having their Organic Theme customized beyond it’s current design and functionality. In addition, our support manager, Jeremy Paavola is available for freelance customization work.

Yes. Our licensing permits the modification of theme code as much as you like after purchasing an Organic Theme. However, due to obvious constraints, our support is only guaranteed for the original theme code.

Yes. You are not required to provide any credit or links back to Organic Themes, although we do appreciate it. Our themes do not contain any encrypted code, so removing the links is an easy process, and we have even provided a tutorial on our site for doing so.

We have provided several options for managing Organic Themes — including the ability to change the logo, background images and colors, link and highlight colors and various display options. However, these options do not necessarily consist of major modifications to the layout or design of the theme. Custom solutions of this nature can be made within the code of the theme files. We can also recommend the theme customization services of WerkPress for changes to a theme beyond the scope of our support.

Yes. This option is provided with all of our themes within the Appearance > Header section of the WordPress admin.

Yes. Many of our themes contain additional options for changing link and highlight colors throughout the theme. Within our older themes, links and additional theme colors may be changed within the stylesheet. We have designed and developed the themes to make this an easy modification.

The old support forums can be found here. While you can’t register or post new content in the old forums, they are available for browsing.

We offer theme related support for a year after the purchase of a theme. Your support subscription will be renewed with the purchase of any new themes.

Yes. Theme documentation and tutorials are publicly available on our website here. For further theme support, our support forums and knowledge base are available to customers after the purchase of a theme.

Support is handled via our ZenDesk support desk, and questions are generally answered within 24 hours. We also offer a knowledge base within ZenDesk for commonly asked questions. In addition, our old support forums are available for viewing and offer a wealth of knowledge.

We generally do not offer refunds, as there is no way to return a digital product. Unfortunately, it is one of the few tools we have to combat internet fraud. If you are experiencing any difficulty with the theme, we are more than happy to provide support and resolve the situation. If your circumstance can’t be resolved with support, you are welcome to contact us with an explanation of your situation.

We are unable to accept cash for the purchase of a theme. At this time we accept payments via Credit Card and PayPal. If you’re concerned about entering credit card information online, you can purchase a theme using an eCheck with PayPal. However, the eCheck payment must clear before your theme is delivered, which generally takes 3-5 business days.

No. Organic Themes does not charge a monthly subscription fee. However, there is a yearly subscription fee for access to support and your account. You must pay the $69 renewal fee, or purchase a new theme in order to gain access to your account after a year.